Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We collect information that you provide directly, information created through your activity and information received from service providers who help us operate the platform. We only seek information that is reasonably connected with operating the website, managing accounts, meeting security requirements and providing support.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, country or region, username, password, contact details and account preferences. We may also keep messages, requests, complaints and other information you choose to provide to our support team. This helps us create and maintain your account, respond to questions and provide relevant service information.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identity documents, information used to verify your address, and records of checks completed during account review. Verification information may also be used to help prevent impersonation, account misuse, fraud and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, gaming activity, account balances, payment methods and transaction history. Payment details may be processed by specialised payment providers. Where possible, payment information is handled through the relevant provider's systems. We may still receive transaction references, payment status, limited payment details and other records needed to operate the account, investigate disputes and meet legal or security obligations.

Device, technical and usage data

When you use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, session information, referring website and timestamps. We may also record information about how you interact with the website, such as login events, security events and general service usage. This data helps us keep the website working, identify unusual activity, improve performance and provide a safer experience.

How we use information

We use personal information for purposes connected with providing and administering the Bambet Casino website and services. The relevant purpose will depend on the information involved and the way you interact with us. Typical uses include the following:

• Creating, verifying, maintaining and closing player accounts.
• Processing account activity, payments, withdrawals and related transaction records.
• Confirming identity, age and account ownership where checks are required.
• Detecting, preventing and investigating fraud, money laundering, cheating, collusion, unauthorised access and other misuse.
• Providing customer support, handling requests and resolving complaints or disputes.
• Keeping the website, account systems and payment processes secure, stable and functional.
• Personalising general website settings and improving products, content and user experience.
• Sending service messages about accounts, security, transactions, changes to the website or other operational matters.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting record-keeping, compliance, legal and risk-management responsibilities.

We do not use personal information for purposes that are unrelated to the service without a suitable basis to do so. If a new use is materially different from the purpose for which information was collected, we may provide further information or seek consent where this is required.

Sharing information

Information may be shared with carefully selected service providers when this is necessary to operate the website. These providers may support hosting, identity verification, payment processing, fraud prevention, customer support, technology, security, analytics, communications or other operational functions. They are expected to handle information only for authorised purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or our legal interests; to investigate suspected fraud or unlawful conduct; to respond to a valid legal request; or to meet an obligation that applies to the service. We do not sell personal information as a general business practice. If information is transferred or processed outside Australia, we take reasonable steps to ensure it is handled with appropriate protections and for legitimate service purposes.

Cookies and similar technologies

Bambet Casino may use cookies and similar technologies to remember settings, maintain sessions, support account functions, protect the website, understand general usage and improve performance. Some cookies are necessary for core features, such as signing in, navigating secure areas and keeping a session active. Other cookies may help us measure website use or remember preferences.

Cookies are small files or data elements stored on your device by a website. They may be temporary and expire when you close your browser, or they may remain for a longer period so that preferences can be recognised when you return. Similar technologies may collect technical or usage information without storing a traditional cookie.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable cookies, some website features, account functions or security controls may not work as intended. Browser settings are controlled by you, so check the guidance provided by your browser for the available options.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods and restrictions on who can view information. No online service or method of transmission is completely risk-free, so you should choose a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

Personal information may be stored by Bambet Casino or by service providers that process information on our behalf. Access is limited to people and providers who need the information for authorised purposes. We may combine information from different sources where necessary to verify an account, protect the service, process transactions or provide support.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud and maintaining accurate records. When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it.

If a security incident affects personal information, we will assess the circumstances and take steps that are appropriate under applicable requirements. This may include investigating the incident, limiting further access and providing notifications where required.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can be subject to reasonable exceptions, including situations where information must be retained for legal, security or dispute-resolution purposes. We may need to confirm your identity before completing a request so that information is not disclosed to the wrong person.

Making a privacy request

You can exercise your privacy rights by emailing support@bambetcasino.click. Please explain what you are requesting and provide enough information for us to identify your account or locate the relevant records. You may ask us to:

• Access personal information we hold about you and receive an explanation of how it is being used.
• Correct personal information that is inaccurate, incomplete or out of date.
• Delete your personal information where deletion is available and no retention exception applies.
• Withdraw consent to marketing communications at any time.
• Stop or limit certain marketing messages by using an available unsubscribe option or contacting us directly.

Withdrawing consent to marketing does not affect processing that is needed to operate your account, complete transactions, maintain security, meet legal obligations or send essential service messages. If you request deletion, some information may need to be retained where required by law or where it is reasonably necessary to establish, exercise or defend a legal claim. We will explain any material limitation where appropriate.

We aim to respond to privacy requests within a reasonable time. The timing and form of our response may depend on the nature of the request, the information involved and any identity or legal checks required. If we cannot comply fully, we will provide a general explanation where permitted.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our information practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. We encourage you to review the policy periodically, especially before using the website after a significant change.